Homecare Scheduling Supervisor

Always Best Care Senior Services - Treasure Coast; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Always Best Care Senior Services in Dallas, TX seeks a seasoned Scheduling Supervisor to lead our scheduling operations and ensure reliable in-home care for clients. This leadership role demands initiative, strong scheduling experience, and the ability to direct caregivers while maintaining smooth daily operations.

You will oversee the scheduling team, manage weekend coverage, monitor attendance, and collaborate with management to improve efficiency and client satisfaction.

Qualifications

• Previous scheduling experience in a non-medical home care or home health agency is required.
• Strong leadership and supervisory capabilities.
• Proven ability to manage caregiver scheduling, shift coverage, and client needs.

Responsibilities

• Oversee daily scheduling operations to ensure all client shifts are staffed.
• Supervise scheduling team members and ensure tasks are done accurately and on time.
• Provide clear instructions and directives to caregivers regarding schedules and client needs.
• Proactively identify staffing gaps and fill open shifts before they become urgent.
• Handle caregiver call-outs, schedule changes, and emergencies efficiently.
• Maintain communication with caregivers, clients, families, and administrative staff.
• Match caregivers with clients based on experience, availability, and preferences.
• Address scheduling and caregiver performance concerns professionally and promptly.
• Collaborate with management to improve scheduling efficiency and client satisfaction.
• Maintain accurate scheduling records in the scheduling software.

Skills

Leadership

Scheduling

Communication

Problem-solving

Organization

Decision-making

Conflict resolution

Tools

WellSky

Job description

Always Best Care Senior Services | Dallas, TX

Schedule: Monday–Friday, with one weekend day required per month

About the Position

Always Best Care Senior Services is looking for an experienced, motivated, and dependable Scheduling Supervisor to lead our scheduling operations and help ensure our clients receive consistent, reliable care.

We're looking for someone who knows the home care industry, can think on their feet, and takes initiative without needing constant direction. The ideal candidate is a natural leader who is comfortable making decisions, directing caregivers, solving scheduling challenges, and keeping daily operations running smoothly.

This is a leadership position, not an entry-level scheduling role. Previous home care scheduling experience is required.

Key Responsibilities

• Oversee daily scheduling operations to ensure all client shifts are appropriately staffed.

• Supervise and provide direction to scheduling team members, ensuring tasks are completed accurately and on time.

• Provide clear instructions, expectations, and directives to caregivers regarding schedules, assignments, and client needs.

• Proactively identify staffing gaps and work to fill open shifts before they become urgent.

• Handle caregiver call-outs, schedule changes, and last-minute staffing emergencies efficiently.

• Maintain consistent communication with caregivers, clients, families, and administrative staff.

• Monitor caregiver availability, attendance, reliability, and scheduling concerns.

• Match caregivers with clients based on experience, qualifications, availability, and client preferences.

• Address scheduling and caregiver performance concerns professionally and promptly.

• Anticipate scheduling challenges and develop solutions rather than waiting for management intervention.

• Ensure scheduling procedures and company policies are consistently followed.

• Collaborate with management to improve scheduling efficiency, caregiver retention, and client satisfaction.

• Maintain accurate scheduling records and documentation in the company's scheduling software.

Required Qualifications

• Previous scheduling experience in a non-medical home care or home health agency is REQUIRED.

• Prior supervisory, team lead, or scheduling management experience strongly preferred.

• Strong understanding of caregiver scheduling, shift coverage, and the challenges of providing in-home care.

• Ability to confidently lead caregivers, provide direction, and hold team members accountable.

• Excellent organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities and remain composed in a fast-paced environment.

• Strong decision-making skills and the ability to work independently.

• Comfortable handling difficult conversations with caregivers and resolving conflicts.

• Experience with home care scheduling software; WellSky experience is a plus.

• Must be dependable, punctual, and proactive.

• Must be available to work one weekend day per month.

What We’re Looking For

We need someone who takes ownership of their department. A successful Scheduling Supervisor doesn't wait to be told that a shift needs coverage, a caregiver needs follow-up, or a scheduling issue needs attention.

You should be someone who:

• Takes initiative and follows through without repeated reminders.

• Can confidently give caregivers direction while maintaining professionalism and respect.

• Holds themselves and their team accountable.

• Stays ahead of scheduling needs instead of constantly reacting to emergencies.

• Understands the importance of reliable staffing and how it directly impacts our clients.

• Knows when to make independent decisions and when to ...

Why Join Always Best Care?

At Always Best Care Senior Services, we take pride in providing dependable, compassionate care to seniors and their families. Our scheduling department plays a critical role in making that possible.

We're looking for a strong leader who wants to make a meaningful impact, support our caregivers, and contribute to a team that values accountability, communication, and quality care.

Please note: Applicants without previous home care or home health scheduling experience will not be considered.