Lead Helpdesk Technician: IT Ops & Team Mentorship

Region Ten CSB; Charlottesville (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A local counseling service is seeking a Helpdesk Lead II to evaluate and implement technology infrastructure. Responsibilities include guiding technical staff, monitoring system performance, and resolving user issues. Candidates should possess a Bachelor’s degree in IT, relevant technical certifications, and previous supervisory experience. This position is full-time and based in Charlottesville, VA, offering competitive compensation and opportunities for professional development.

Qualifications

• Previous experience assisting users with computer problems is required.
• Previous experience leading a team is preferred.
• Technical certifications such as CompTIA A+ or Microsoft Fundamentals are preferred.

Responsibilities

• Provide guidance to system, programming, and operation staff.
• Monitor network and system performance, security, and integrity.
• Resolve escalated issues from lower support tiers.
• Oversee and test security measures and manage configurations.
• Mentor staff on technical issues.

Skills

Oral communication

Written communication

Interpersonal interactions

Project Management

PowerShell scripting

Education

Bachelor’s degree in Information Technology or similar

Tools

Office automation software

Networking tools

Job description

A local counseling service is seeking a Helpdesk Lead II to evaluate and implement technology infrastructure. Responsibilities include guiding technical staff, monitoring system performance, and resolving user issues. Candidates should possess a Bachelor’s degree in IT, relevant technical certifications, and previous supervisory experience. This position is full-time and based in Charlottesville, VA, offering competitive compensation and opportunities for professional development.