IT Help Desk Supervisor: Lead, Troubleshoot & Improve

LNK International Inc.; Hauppauge (NY); On-site; USD 80,000 - 105,000; Full time

Job summary

A leading technology service provider is seeking an IT Help Desk Supervisor to manage daily operations and support a professional environment. The ideal candidate will oversee help desk staff, ensuring prompt ticket resolutions, and improve support processes. Strong leadership, technical troubleshooting skills, and a commitment to customer service are essential. Candidates should have technical knowledge of systems, software, and tools used in help desk support. The position offers a competitive salary of $80,000 - $105,000 per year.

Qualifications

• Proven experience as a Help Desk Supervisor or Senior Technician.
• Strong technical knowledge of computer systems, software, networking, and support tools.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Supervise day-to-day Help Desk operations and support request workflows.
• Provide leadership, coaching, and technical guidance to help desk technicians.
• Ensure timely and effective resolution of end-user issues.

Skills

Customer service skills

Technical troubleshooting

Leadership

Analytical problem-solving

Communication

Education

Associate degree or CompTIA A+ certification

Tools

Windows 10/11

M365

Azure

Active Directory

Job description

A leading technology service provider is seeking an IT Help Desk Supervisor to manage daily operations and support a professional environment. The ideal candidate will oversee help desk staff, ensuring prompt ticket resolutions, and improve support processes. Strong leadership, technical troubleshooting skills, and a commitment to customer service are essential. Candidates should have technical knowledge of systems, software, and tools used in help desk support. The position offers a competitive salary of $80,000 - $105,000 per year.