Lead Guest Services Team Leader — Flexible Schedule

Pilot Travel Centers LLC.; Canton (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Canton, OH is seeking a Customer Service Team Lead to manage a shift of one-to-two cashiers, processing all cash, credit, and debit transactions while ensuring accuracy and friendly service.

Responsibilities include completing end-of-shift reports, following guidelines for restricted items, maintaining a clean work area, promoting products, and handling guest issues per company procedures; position offers weekly pay and benefits.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Skills

Team leadership

Customer service

Cash handling

Conflict resolution

Job description

Pilot Company in Canton, OH is seeking a Customer Service Team Lead to manage a shift of one-to-two cashiers, processing all cash, credit, and debit transactions while ensuring accuracy and friendly service.

Responsibilities include completing end-of-shift reports, following guidelines for restricted items, maintaining a clean work area, promoting products, and handling guest issues per company procedures; position offers weekly pay and benefits.