Lead Guest Services Team Lead - Flexible Schedule

Pilot-Company-3; Eaton (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Eaton, Ohio is hiring a Guest Services Associate to process merchandise and fuel transactions and lead a shift of 1–2 cashiers. You will ensure accurate cash handling and deliver friendly service to every guest.

The role emphasizes teamwork, helping with deli, restrooms, stocking, and coffee, while maintaining a clean work area. Pay ranges from $11.95 to $16.95 per hour with weekly pay and a fuel discount.

Qualifications

• Experience leading a shift of 1–2 cashiers.
• Experience processing cash, credit, and debit transactions.
• Ability to follow company procedures for restricted merchandise.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Maintain an organized and clean work area.
• Promote and sell products using suggested selling methods.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and communicate issues to management.
• Assist with travel center functions such as deli, showers/restrooms, stocking, and coffee.
• Model behaviors that support Pilot Company's purpose.
• Ensure activities comply with rules, policies, and procedures.
• Complete other duties as assigned.

Skills

Cash handling

Customer service

Team leadership

Job description

Pilot Company in Eaton, Ohio is hiring a Guest Services Associate to process merchandise and fuel transactions and lead a shift of 1–2 cashiers. You will ensure accurate cash handling and deliver friendly service to every guest.

The role emphasizes teamwork, helping with deli, restrooms, stocking, and coffee, while maintaining a clean work area. Pay ranges from $11.95 to $16.95 per hour with weekly pay and a fuel discount.