Lead Guest Services Attendant

Vail Resorts; Beaver Creek (CO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Ski passes and employee discounts

401(k) Retirement Plan

Employee Assistance Program

Professional development and training

Referral Program

Housing availability

Job summary

Vail Resorts in Beaver Creek, CO, is hiring for winter seasonal roles including cooks, drivers, and instructors. Start wage is $22.00/hr to $26.88/hr with full-time hours during the 2026/27 season, housing available, and perks like free passes and employee discounts.

Responsibilities include greeting guests, outdoor work, and coordinating equipment for guests. The company emphasizes growth through Epic Service training and wellness benefits, plus extensive staff perks and equal opportunity

Qualifications

• 1+ years of guest service or similar experience.
• High School diploma or equivalent, preferred college experience.
• Valid driver's license; MRV check required if driving role.
• Ability to work outdoors in adverse winter conditions.
• Must be able to lift and transport up to 50 pounds.

Responsibilities

• Greet guests by name and engage in conversation.
• Work outdoors in winter conditions.
• Valet and inventory ski/snowboard equipment with proper labeling.
• Receive and transport equipment for guests throughout their stay.
• Maintain organized valet area and assist guests with inquiries.
• Move boots to dryers and store them in lockers.
• Coordinate equipment drop-off/return with delivery services.
• Document ski tuning instructions and transport gear to ski shop.
• Assist with inventory and provisioning of consumables.
• Provide accurate information about amenities, services, and prices.
• Cover front desk when needed and perform other duties as assigned.

Skills

Guest service experience

Outdoor winter work

Attention to detail

Ability to lift 50 lbs

Strong communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Responsible for creating a welcoming first impression to guests by providingtimelydelivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service. Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing andmaintainingthevaletareand equipment racks. Demonstratepositiveattitude in stressful situations.

Job Specifications:

Starting Wage: $22.00/hr - $26.88/hr

Employment Type: Winter Seasonal 2026/2027

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: Yes

Job Responsibilities:

Greet guests by name and appropriately engage in conversation

Work outdoors in adverse winter conditions

Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion

Receive, track, and transport members’ equipment at the start of each member’s stay, at the end of each day, or when members are done skiing/snowboarding

Locate ski/snowboard equipment and set out onappropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain

Keep valet areaorganized and clean at all times

Assistguests by answering questions promptly and courteously and following through on special requests

Place boots on dryers at the end of each day, then neatly store boots in members’ lockers the following morning

Coordinate equipmentdropoff and return with delivery companies

Return all rental equipment ina timelyfashion

Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop

Assistinmaintainingrequired inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking

Assistwith phone calls and providesaccurateinformationregardingamenities, services, and prices

Cover public valet and (inside) front desk when needed

Otherduties as assigned

Job Requirements:

1+ years of experience

High School diploma or equivalent -required

Some college experience - preferred

Prior guest service experience -required

Valid, active driver's license; can pass MRV check –required, if fulfilling a driving role

Microsoft Office (Word, Excel, PowerPoint) – preferred

Ability to work outside in adverse winter conditions -required

Ability to lift and transport 50 pounds -required

Must be able to work the whole season, to include scheduled weekends and holidays -required

Adherence to Presentation Policy -required

Demonstrates attention to detail –required

The expected pay range is$22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Requisition ID 515296
Reference Date:07/14/2026
Job Code Function:Guest Services