Lead Guest Services Associate | Flexible Schedule & Benefits

Pilot-Company-3; Aurora (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Fuel discount

Nationwide Medical Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Colorado is hiring for a Guest Services role. You will lead a shift of cashiers, process merchandise and fuel transactions, and ensure high-quality guest service. Responsibilities include reporting, compliance with policies, and assisting with travel center operations.

The role emphasizes guest satisfaction and teamwork. This position offers a competitive hourly pay range, weekly pay, and benefits such as medical plans, 401(k), and tuition assistance.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company in Colorado is hiring for a Guest Services role. You will lead a shift of cashiers, process merchandise and fuel transactions, and ensure high-quality guest service. Responsibilities include reporting, compliance with policies, and assisting with travel center operations.

The role emphasizes guest satisfaction and teamwork. This position offers a competitive hourly pay range, weekly pay, and benefits such as medical plans, 401(k), and tuition assistance.