Guest Services Shift Lead - Flexible Schedule & Benefits

SmartRecruiters, Inc.

Davenport (IA)

On-site

USD 17,000 - 23,000

Part time

47 hours ago
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Benefits offered by this job

Fuel Discount
Nationwide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay

Job summary

Pilot Company is seeking a Guest Services teammate to process merchandise and fuel transactions and lead a small cashier shift. You will ensure accurate cash handling, provide excellent guest service, and follow all guidelines for restricted merchandise.

The role supports a range of travel center functions, from deli to cleaning and restocking, with a focus on teamwork and compliance. Training and weekly pay are included.

Qualifications

  • Lead a shift of one-to-two cashiers to process cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to sale of restricted merchandise (alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes; resolve team member conflict
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions (deli, showers/restrooms, stocking, coffee)
  • Model behaviors supporting the company’s purpose; support guests and team members at highest level
  • Ensure activities comply with rules and policies; perform other duties as assigned

Responsibilities

  • Lead a shift of one-to-two cashiers to process transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company guidelines for sale of restricted merchandise
  • Maintain an organized, clean work area
  • Promote products using suggested selling methods
  • Deliver high-quality service to every guest
  • Resolve guest complaints and team conflicts according to policy
  • Schedule breaks and place team members appropriately
  • Support travel center functions (deli, cleaning, stocking)
  • Exhibit company values and ensure guests and team members are supported
  • Ensure compliance with regulations and procedures; perform other duties as assigned

Skills

Cashier supervision
Transaction processing
Guest service
Team scheduling
Deli/maintenance
Conflict resolution
Compliance
Multi-tasking
Merchandise handling
Upselling

Job description

Pilot Company is seeking a Guest Services teammate to process merchandise and fuel transactions and lead a small cashier shift. You will ensure accurate cash handling, provide excellent guest service, and follow all guidelines for restricted merchandise.

The role supports a range of travel center functions, from deli to cleaning and restocking, with a focus on teamwork and compliance. Training and weekly pay are included.

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