Guest Services Shift Lead - Flexible Schedule & Benefits

SmartRecruiters, Inc.; Davenport (IA); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Fuel Discount

Nationwide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Guest Services teammate to process merchandise and fuel transactions and lead a small cashier shift. You will ensure accurate cash handling, provide excellent guest service, and follow all guidelines for restricted merchandise.

The role supports a range of travel center functions, from deli to cleaning and restocking, with a focus on teamwork and compliance. Training and weekly pay are included.

Qualifications

• Lead a shift of one-to-two cashiers to process cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to sale of restricted merchandise (alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes; resolve team member conflict
• Determine break schedules and team member placement during shift
• Assist with other travel center functions (deli, showers/restrooms, stocking, coffee)
• Model behaviors supporting the company’s purpose; support guests and team members at highest level
• Ensure activities comply with rules and policies; perform other duties as assigned

Responsibilities

• Lead a shift of one-to-two cashiers to process transactions
• Complete end-of-shift reports and close out procedures
• Follow company guidelines for sale of restricted merchandise
• Maintain an organized, clean work area
• Promote products using suggested selling methods
• Deliver high-quality service to every guest
• Resolve guest complaints and team conflicts according to policy
• Schedule breaks and place team members appropriately
• Support travel center functions (deli, cleaning, stocking)
• Exhibit company values and ensure guests and team members are supported
• Ensure compliance with regulations and procedures; perform other duties as assigned

Skills

Cashier supervision

Transaction processing

Guest service

Team scheduling

Deli/maintenance

Conflict resolution

Compliance

Multi-tasking

Merchandise handling

Upselling

Job description

Pilot Company is seeking a Guest Services teammate to process merchandise and fuel transactions and lead a small cashier shift. You will ensure accurate cash handling, provide excellent guest service, and follow all guidelines for restricted merchandise.

The role supports a range of travel center functions, from deli to cleaning and restocking, with a focus on teamwork and compliance. Training and weekly pay are included.