Shift Lead, Guest Services — Flexible Schedule & Benefits

Pilot Company; Collins (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Fuel discount

Medical plan

401(k)

Flexible Spending Accounts

Adoption assistance

Tuition reimbursement

Flexible schedule

Weekly pay

Job summary

Pilot Company is a leading network of travel centers hiring to process merchandise and fuel transactions. You will lead a shift of one-to-two cashiers, handle cash, credit and debit transactions, and ensure guests receive quality service.

Pay starts at $15.00–$18.75 per hour and includes benefits such as medical, dental and vision plans, 401(k), tuition reimbursement, flexible schedule and weekly pay.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company is a leading network of travel centers hiring to process merchandise and fuel transactions. You will lead a shift of one-to-two cashiers, handle cash, credit and debit transactions, and ensure guests receive quality service.

Pay starts at $15.00–$18.75 per hour and includes benefits such as medical, dental and vision plans, 401(k), tuition reimbursement, flexible schedule and weekly pay.