Lead Guest Service Associate - Sales & Guest Experience (Pompano Beach Pompano Citi Ctr)

NORTH AMERICAN WAX COMPANY LLC; Pompano Beach (FL); On-site; USD 19,975 - 22,041; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC in Pompano Beach, FL is looking for a Lead Guest Service Associate who excels in guest service and sales. The role involves managing front-desk operations and promoting services within a professional environment.

The ideal candidate should possess strong sales skills, leadership abilities, and have prior experience in the beauty or retail industry. Benefits include health insurance, 401k matching, and a generous bonus incentive.

Qualifications

• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Promote additional services and sell wax passes.
• Manage front-desk operations including scheduling and cash handling.
• Maintain organized center appearance.

Skills

Strong sales and guest service skills

Excellent leadership

Communication and interpersonal abilities

Goal-oriented mindset

Education

High school diploma or GED

Job description

Job Details

Job Location: 1700 NE 23rd St Suite 104 - Pompano Beach, FL 33062

Salary Range: $14.50 - $16.00 Hourly Full-Time & Part-Time Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.