Lead Guest Service Associate - Sales & Guest Experience (Pompano Beach Pompano Citi Ctr)

Anchor Point Management Group; Pompano Beach (FL); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

European Wax Center in Pompano Beach, FL is hiring a Lead Guest Service Associate to deliver exceptional guest service while driving center revenue. The role is in-person and offers hourly pay with bonuses.

You will greet guests, promote services and products, manage front-desk operations, and train guest service staff. Strong sales skills and evenings/weekends availability are required for this fast-paced environment.

Qualifications

• Strong sales and guest service skills are required.
• Leadership, communication and interpersonal abilities are essential.
• Evenings and weekend availability is required.
• Experience in retail, sales, or the beauty industry is a plus.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote services, products, promos, wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations including check-ins/outs, scheduling, confirmations, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Serve as a role model and lead peers to their full potential.

Skills

Sales & guest service

Leadership & communication

Goal oriented

Evenings & weekend availability

Education

High school diploma or GED

Job description

Job Details

• Job Location: 1700 NE 23rd St Suite 104, Pompano Beach, FL - Pompano Beach, FL 33062
• Salary Range: $14.50 - $16.00 HourlyFull-Time & Part-Time
• Hourly + Sales Bonuses
• Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We're Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

QualificationsKnowledge and Skill Requirements:

High school diploma or GED required; or one - two years related experience or training. Equivalent combination of education and experience will also be considered.