Lead Guest Service Associate - Sales & Guest Experience (Miami Bird Ludlam)

NORTH AMERICAN WAX COMPANY LLC; Ludlam (FL); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

401k match

Health, Vision, and Dental Insurance

Generous Bonus Incentive 2x/month

Training and career advancement

Job summary

European Wax Center in Miami, FL is seeking a Lead Guest Service Associate (Front Desk/Sales) to deliver outstanding guest service while driving center revenue. This in-person role combines sales with guest experience in a fast-paced beauty environment.

Responsibilities include training, greeting guests, promoting services, managing front-desk operations, and maintaining a clean center. Availability for evenings and weekends, plus a high school diploma or GED, are required.

Qualifications

• High school diploma or GED required; or one to two years related experience.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, products, and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations: check-ins, check-outs, scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

Skills

Sales

Guest service

Leadership

Communication

Retail experience

Evenings/weekends availability

Education

High school diploma or GED

Job description

Job Details

Job Location: 6702 Bird Road, Miami, FL - Miami, FL 33155

Salary Range: $14.50 - $16.00 HourlyFull-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance(28+ hours/week)
• Generous Bonus Incentive 2x/month(Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

QualificationsKNOWLEDGE AND SKILL REQUIREMENTS:

High school diploma or GED required; or one to two years related experience or training.

Equivalent combination of education and experience will also be considered.