Lead Guest Service Associate - Sales & Guest Experience (Miami Country Walk )

NORTH AMERICAN WAX COMPANY LLC; Miami (FL); On-site; USD 19,975 - 22,041; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking motivated individuals in Miami to join as Guest Service Associates. Candidates will play a crucial role in creating an inviting environment and achieving sales goals while assisting in frontline operations and training newcomers.

Ideal applicants will have strong sales and guest service skills, coupled with excellent leadership and communication abilities. We offer numerous benefits, including health insurance and generous bonuses.

Qualifications

• Strong sales and guest service skills are essential.
• Excellent leadership and communication abilities required.
• Goal-oriented mindset with a passion for targets.

Responsibilities

• Assist in training Guest Service Associates.
• Create a welcoming, high-energy environment for guests.
• Manage front-desk operations including reservations and cash handling.

Skills

Sales skills

Guest service skills

Leadership abilities

Communication skills

Interpersonal abilities

Job description

Job Location: 13779 SW 152nd St, Miami, FL 33186

Salary Range: $14.50 - $16.00 hourly; includes hourly + sales bonuses.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high‑energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front‑desk operations, including, but not limited to, check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Goal‑oriented mindset with a passion for hitting targets.
• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Benefits (Subject to eligibility)

• 401(k) Company Match.
• Health, Vision, and Dental Insurance (28+ hrs/week).
• Generous Bonus Incentive 2x/month (Packages + Retail).
• Training and career advancement opportunities.

Perks

• Daily Pay.
• Employee Assistance Program.
• Team Member Assistance Fund.
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous incentive to hire all roles!