Lead Guest Service Associate - Sales & Guest Experience (Marina Del Rey)

Anchor Point Management Group; California; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance (

Job summary

European Wax Center in Marina Del Rey, CA is seeking a Lead Guest Service Associate to deliver exceptional guest service at the front desk, promote services, and drive center revenue in a sales-driven environment.

We value strong sales and guest service skills, leadership and communication abilities, and a goal-oriented mindset with a passion for hitting targets. Availability to work evenings and weekends is required; prior retail or beauty industry experience is a plus.

Qualifications

• High school diploma or GED required; or 1–2 years related experience or training.
• Ability to work evenings and weekends.
• Experience in retail, sales, or the beauty industry is a plus.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote services, products and promotions, sell passes and rebook guests to hit sales goals.
• Educate guests on the exclusive product line.
• Manage front-desk operations, including check-ins, check-outs, scheduling, confirmations, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Model leadership and motivate peers to reach their full potential.

Skills

Sales skills

Guest service

Leadership

Communication

Interpersonal abilities

Target orientation

Education

High school diploma or GED

Job description

Job DetailsJob Location: 4371 Glencoe Ave B9 B, Marina Del Rey, CA - Marina Del Rey, CA 90292Salary Range: $17.00 - $19.00 HourlyFull-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We're Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

QualificationsKnowledge and Skill Requirements:

High school diploma or GED required; or one - two years related experience or training. Equivalent combination of education and experience will also be considered.