Lead Guest Experience Supervisor

Thompson Hospitality; Glenarden (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Milk & Honey is seeking a passionate Supervisor to lead a dynamic team in a fast-paced, guest-focused environment. You will guide daily operations, support team members, and ensure guests feel welcomed and cared for.

You will train staff, monitor quality, manage inventory, and uphold health and safety guidelines while fostering teamwork and excellence. Expect 50–55 hours per week, including evenings and weekends.

Qualifications

• Experience in food and beverage.
• Experience as a supervisor.
• Ability to interact with guests in a busy environment.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth and efficient workflow.
• Train new team members and provide coaching and feedback.
• Foster a welcoming and inclusive atmosphere for guests and staff.
• Monitor inventory levels and place orders as needed to meet demand.
• Collaborate with management to implement new initiatives and improvements.
• Address guest feedback and concerns promptly to ensure a positive experience.
• Uphold health and safety guidelines to maintain a clean and safe environment.

Skills

Team leadership

Strong work ethic

Clear verbal communication

Guest service focus

Multitasking in fast-paced setting

Stand/walk 6–8 hours

Tools

Reservation Systems

Phone Etiquette

Job description

Milk & Honey is seeking a passionate Supervisor to lead a dynamic team in a fast-paced, guest-focused environment. You will guide daily operations, support team members, and ensure guests feel welcomed and cared for.

You will train staff, monitor quality, manage inventory, and uphold health and safety guidelines while fostering teamwork and excellence. Expect 50–55 hours per week, including evenings and weekends.