Lead Guest Experience & Sales Champion

NORTH AMERICAN WAX COMPANY LLC; Lacey (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while be∂

Referral Bonus - Generous Incentive to

Job summary

European Wax Center in Lacey, WA is seeking a Lead Guest Service Associate to deliver exceptional guest service while driving center revenue. The role will train team members, greet guests, promote services and products, and manage front-desk operations in a fast-paced, in-person setting.

The position emphasizes strong sales, leadership, and interpersonal skills, with availability for evenings and weekends to meet center targets and guest needs.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

Skills

Sales skills

Guest service

Leadership

Communication

Interpersonal skills

Retail experience

Job description

European Wax Center in Lacey, WA is seeking a Lead Guest Service Associate to deliver exceptional guest service while driving center revenue. The role will train team members, greet guests, promote services and products, and manage front-desk operations in a fast-paced, in-person setting.

The position emphasizes strong sales, leadership, and interpersonal skills, with availability for evenings and weekends to meet center targets and guest needs.