Cloud CX Solutions Architect

Veriipro; Mechanicsburg (Cumberland County); On-site; Full time

Job description

The Genesys Cloud CX Consultant designs, develops, and supports cloud-based contact center solutions, leveraging Genesys Cloud CX capabilities, APIs, and integrations. This role partners with cross-functional teams to deliver scalable, high-quality customer experience solutions while ensuring system reliability, performance, and compliance with enterprise standards.

Roles and Responsibilities

• Design and implement solutions using Genesys Cloud CX, including Architect flows, integrations, and APIs.
• Develop and maintain full-stack applications to support contact center functionality and enhancements.
• Integrate Genesys Cloud CX with enterprise systems using RESTful APIs and asynchronous architectures.
• Configure and support voice systems leveraging WebRTC, SIP, and VoIP technologies.
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Build and maintain CI/CD pipelines and deployment processes (GitHub Actions, Jenkins, AWS, etc.).
• Utilize containerization and infrastructure-as-code tools (Docker, Terraform, CloudFormation) for scalable deployments.
• Monitor and enhance contact center analytics, reporting, and performance metrics.
• Troubleshoot and resolve system, integration, and performance issues.

Required Qualifications

• 3–5 years of experience as a full-stack developer.
• Hands-on experience with Genesys Cloud CX (flows, functions, APIs).
• Proficiency in TypeScript, JavaScript, Python, or Go.
• Experience with modern frontend frameworks (e.g., React).
• Backend development experience with Node.js, Python, Java, or similar platforms.
• Strong understanding of REST APIs, integrations, and event-driven systems.
• Familiarity with WebRTC, SIP, or VoIP technologies.
• Experience with CI/CD pipelines and DevOps practices.
• Working knowledge of Docker and infrastructure-as-code tools.
• Exposure to contact center analytics and reporting tools.