Lead Genesys Cloud CX Architect

C; Plano (TX); On-site; USD 120,000 - 165,000; Full time

Job summary

Candidates will lead the architecture, design, and deployment of enterprise contact center solutions for a banking client in Plano, TX. The role focuses on Genesys Cloud CX and Engage migrations, IVR design, omnichannel routing, and cross‑functional collaboration with product, telephony, and security teams.

We seek a senior engineer who can translate complex business needs into scalable, reliable solutions, drive platform modernization, and provide technical leadership throughout the SDLC.

Qualifications

• Strong hands-on Genesys experience across Cloud CX and Engage platforms.
• Experience leading migration/modernization from Genesys Engage to Cloud CX.
• Ability to design scalable, secure, and highly available contact center solutions.
• Proven ability to integrate Genesys with CRM, telephony, WFM, and analytics tools.
• Experience creating architecture diagrams, specs, and integration documentation.

Responsibilities

• Lead architecture, design, development, and implementation of enterprise contact center solutions using Genesys Cloud CX and Engage.
• Design customer-facing solutions including IVR, self-service, omnichannel engagement, and journey orchestration.
• Provide technical leadership across the software development lifecycle and governance activities.
• Develop integrations between Genesys platforms and CRM, telephony, WFM, reporting, and third‑party services.
• Drive modernization, cloud transformation, automation, and best practices for reliability and security.
• Support platform upgrades, DR planning, and business continuity initiatives.
• Translate complex business requirements into scalable technical solutions and troubleshoot complex issues.

Skills

Genesys Cloud CX

Genesys Engage

Genesys Connect

Architect Flows

IVR Development

Routing Strategy Design

Call Flow Engineering

Reporting & Analytics

Omnichannel Solutions

Java

Python

JavaScript

JSON/XML

Tools

JSON/XML

Java

Python

JavaScript

Job description

Candidates will lead the architecture, design, and deployment of enterprise contact center solutions for a banking client in Plano, TX. The role focuses on Genesys Cloud CX and Engage migrations, IVR design, omnichannel routing, and cross‑functional collaboration with product, telephony, and security teams.

We seek a senior engineer who can translate complex business needs into scalable, reliable solutions, drive platform modernization, and provide technical leadership throughout the SDLC.