Lead Gaming Attendant: Floor Leader & Guest Experience

Churchill Downs; Henderson (KY); On-site; USD 18,000 - 26,000; Full time

Job summary

Churchill Downs Incorporated, based in Louisville, KY, seeks a Lead Gaming Attendant for Ellis Park Racing & Gaming. You will lead gaming attendants, train new staff, and ensure compliant, high-energy guest experiences on the gaming floor.

Responsibilities include coaching teammates, resolving guest issues, and maintaining floor integrity. The role requires a 21+ age minimum, a high school diploma, and the ability to obtain gaming licenses.

Qualifications

• Must obtain and maintain all required gaming licenses or certifications as mandated by state authorities.
• Minimum age of 21 years; prior experience in gaming or customer service preferred.
• Strong interpersonal and leadership abilities are essential.
• Ability to handle cash transactions accurately and maintain confidentiality.

Responsibilities

• Serve as a lead resource on the gaming floor, guiding Gaming Attendants during shifts.
• Assist with onboarding and training of new Attendants.
• Escalate guest service issues to management when needed.
• Maintain professional conduct, compliance and high service standards.
• Coordinate with security, hospitality, and maintenance to ensure smooth operations.
• Monitor guest inquiries, enforce responsible gaming, and uphold floor standards.

Skills

Leadership

Cash handling

Customer service

Communication

Problem solving

Gaming machines

Education

High school diploma or equivalent

Job description

Churchill Downs Incorporated, based in Louisville, KY, seeks a Lead Gaming Attendant for Ellis Park Racing & Gaming. You will lead gaming attendants, train new staff, and ensure compliant, high-energy guest experiences on the gaming floor.

Responsibilities include coaching teammates, resolving guest issues, and maintaining floor integrity. The role requires a 21+ age minimum, a high school diploma, and the ability to obtain gaming licenses.