Gaming Floor Lead - Elevate Guest Experience

Ellis Park Racing & Gaming; Henderson (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Ellis Park Racing & Gaming in Henderson, KY is seeking a Lead Gaming Attendant to oversee gaming floor operations and inspire a high-performing team.

You will welcome guests, explain game rules, ensure smooth play, handle payouts, and coordinate with security and hospitality to maintain a safe, energized environment.

The ideal candidate has strong leadership, cash handling skills, compliance awareness, and a commitment to outstanding guest service in our fast-paced entertainment venue.

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years of age or older.
• Prior experience as a Gaming Attendant or in a customer service–focused role preferred.
• Experience in a gaming or regulated environment is a plus.
• Must obtain and maintain all required gaming licenses or certifications as mandated by local or state authorities (e.g., Kentucky Horse Racing and Gaming Commission).

Responsibilities

• Serve as a lead resource on the gaming floor, providing direction and support to Gaming Attendants during assigned shifts.
• Assist with onboarding and on-the-job training of new Gaming Attendants.
• Act as a point of escalation for guest service issues or operational concerns, involving management as appropriate.
• Model professional behavior, compliance, and exceptional customer service at all times.
• Work closely with Gaming Attendants, security, and hospitality teams to ensure smooth operations and exceptional service.
• Communicate effectively with supervisors regarding staffing needs, guest concerns, or operational challenges.
• Perform additional duties as assigned to support gaming operations
• Greet patrons, assist with game rules and machine operations, and address inquiries or concerns to enhance guest experience.
• Promote responsible gaming practices and ensure a welcoming, safe environment for all patrons.
• Regularly inspect gaming machines for proper functionality.
• Perform minor troubleshooting and promptly report malfunctions or concerns to maintenance or management.
• Coordinate with technicians and supervisors regarding machine issues when necessary.
• Maintain a clean, organized, and professional gaming floor environment.
• Perform routine maintenance tasks and ensure machines and surrounding areas meet operational standards.
• Ensure all gaming activities comply with local, state (Kentucky Gaming Commission), and federal gaming regulations.
• Verify patron eligibility, including age verification, and follow all regulatory and company policies.
• Support compliance documentation and reporting as required.
• Accurately handle cash transactions, process payouts, and maintain balanced cash drawers.
• Assist with resolving cash discrepancies and report issues to management promptly.

Skills

Strong interpersonal and communication

Leadership

Cash handling

Problem solving

Understanding of gaming machines

Confidentiality and ethics

Education

High school diploma or equivalent

Tools

Cash handling systems

Job description

Ellis Park Racing & Gaming in Henderson, KY is seeking a Lead Gaming Attendant to oversee gaming floor operations and inspire a high-performing team.

You will welcome guests, explain game rules, ensure smooth play, handle payouts, and coordinate with security and hospitality to maintain a safe, energized environment.

The ideal candidate has strong leadership, cash handling skills, compliance awareness, and a commitment to outstanding guest service in our fast-paced entertainment venue.