Guest Experience Coordinator - Senior Living

Oakmont Livonia; Livonia (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Oakmont Livonia is seeking a friendly receptionist to be the first point of contact for residents, families, and visitors. The role involves answering phones, directing inquiries, and performing clerical tasks to support the administration and resident services.

The ideal candidate will have High School/GED and 1–2 years of senior living receptionist experience, with strong communication and organizational skills. This on-site position requires professionalism and a customer-focused approach.

Qualifications

• High school diploma or GED required.
• 1–2 years experience in a senior living receptionist role preferred.
• Strong verbal and written communication skills; excellent customer service.

Responsibilities

• Serve as first point of contact for visitors; greet and direct guests.
• Answer phones, route calls, take messages and provide information.
• Perform general clerical tasks and routine office duties.
• Distribute mail and manage outgoing mail.
• Maintain confidentiality of resident and staff information.
• Support maintenance requests and keep records updated.
• Attend trainings and meetings as required.
• Maintain accuracy and organization of documents and files.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Problem solving

Prioritization

Microsoft Office

Education

High School/GED

Tools

Microsoft Office Suite

Job description

Oakmont Livonia is seeking a friendly receptionist to be the first point of contact for residents, families, and visitors. The role involves answering phones, directing inquiries, and performing clerical tasks to support the administration and resident services.

The ideal candidate will have High School/GED and 1–2 years of senior living receptionist experience, with strong communication and organizational skills. This on-site position requires professionalism and a customer-focused approach.