Lead Front Desk & Resident Concierge

StoryPoint Group; Bolingbrook (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Income protection

Flexible work-life benefits

Job summary

StoryPoint Group in Bolingbrook, IL is seeking a receptionist to provide courteous service to residents and guests. You will handle phone calls, resident check-ins, mail distribution, and assist with hiring and scheduling staff.

Requirements include a High School diploma and 1–3 years of related experience. The role involves standing, guest interaction, and coordination with the Leasing team in a busy residential setting.

Qualifications

• High School diploma or equivalent required.
• 1–3 years related experience and/or training preferred.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents.
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities, and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.

Education

High School diploma

Job description

StoryPoint Group in Bolingbrook, IL is seeking a receptionist to provide courteous service to residents and guests. You will handle phone calls, resident check-ins, mail distribution, and assist with hiring and scheduling staff.

Requirements include a High School diploma and 1–3 years of related experience. The role involves standing, guest interaction, and coordination with the Leasing team in a busy residential setting.