Front Desk Concierge - Senior Living & Guest Experience

Talentify; Batavia (IL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260)

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Dental and Vision

Basic Term Life/AD&D

401k

Job summary

Dial is seeking a PRN Front Desk Associate in Batavia, IL. This role provides exceptional customer service, greets residents and guests, handles sign-in, and supports daily operations at the front desk with a warm, professional demeanor.

You will assist with resident requests, coordinate transportation and reservations, answer calls, and maintain a safe lobby environment while upholding confidentiality and teamwork across departments.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.
• Basic computer skills, including phone systems.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Promote teamwork in providing services to residents.

Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.

Skills

Basic computer skills

Strong communication

Interpersonal skills

Multitasking

Organization

Job description

Dial is seeking a PRN Front Desk Associate in Batavia, IL. This role provides exceptional customer service, greets residents and guests, handles sign-in, and supports daily operations at the front desk with a warm, professional demeanor.

You will assist with resident requests, coordinate transportation and reservations, answer calls, and maintain a safe lobby environment while upholding confidentiality and teamwork across departments.