Front Desk Concierge: Warm, Purposeful Senior Living

Sunrise Senior Living; Buffalo Grove (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plans

PTO & holidays

Tuition reimbursement

Bonus eligibility

Employee assistance program

Job summary

Sunrise Senior Living in Buffalo Grove, IL is seeking a Front Desk Concierge to create a warm, safe, and organized community experience. You will greet residents and visitors, answer calls, route messages, and support the Sales team with inquiries.

This role includes move-in support, mail and appointment management, basic office tasks, and monitoring safety protocols. A High School Diploma and strong customer service skills are required, with proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Able to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Professionalism

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living in Buffalo Grove, IL is seeking a Front Desk Concierge to create a warm, safe, and organized community experience. You will greet residents and visitors, answer calls, route messages, and support the Sales team with inquiries.

This role includes move-in support, mail and appointment management, basic office tasks, and monitoring safety protocols. A High School Diploma and strong customer service skills are required, with proficiency in Microsoft Office.