Medical Receptionist, Orthopedics, Downtown, 8a-4:30p

UofL Health; Louisville (KY); Presencial; USD 19.000 - 25.000; Tempo integral

Resumo da vaga

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records in a busy ambulatory setting in Louisville, KY. You will check patients in and out of the electronic medical record, answer calls, and support clinicians and staff by coordinating referrals, follow-ups, and test orders.

The role emphasizes excellent customer service, professional phone etiquette, and the ability to work as part of a collaborative team while protecting patient privacy and

Qualificações

• High School Diploma or GED is required.
• 1 year healthcare experience preferred.
• Strong customer service and communication skills.

Responsabilidades

• Greet patients and assist them.
• Schedule appointments and manage records.
• Check patients into the electronic medical record.
• Answer phone calls and direct them.
• Review orders and coordinate care.
• Print paperwork and assist with patient education.
• Check out patients after visits.
• Maintain HIPAA privacy and confidentiality.

Conhecimentos

Customer service

Communication skills

Phone etiquette

Written communication

Computer skills

Formação

High School Diploma or GED

Descrição da vaga

Primary Location:

Ambulatory Care Building - ULP - AMG

Address:

550 South Jackson St.Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1) year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

• Must be able to communicate effectively in both verbal and written formats

Reasoning Ability** : **

• Ability to solve practical problems

Computer Skills:

• Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community