Scheduler, Jewish Hospital, Pre-Anesthesia Testing, 8a-5p

University Medical Center; Louisville (KY); Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

UofL Health is seeking a Scheduler to coordinate clinic visits, diagnostic testing, and referrals. The role involves contacting patients to schedule services, performing clerical tasks, and ensuring accurate EMR updates.

You will provide excellent customer service to patients and staff across departments. Ideal candidates have at least two years in a healthcare setting, knowledge of medical terminology, and familiarity with electronic health records (Cerner, Epic, iQueue) preferred.

Formación

• Knowledge of Medical Terminology
• HIPAA privacy and security requirements to maintain confidentiality.

Responsabilidades

• Schedules clinic visits for patients by phone, and in person.
• Schedules medical tests, diagnostic studies and procedures, including referrals to specialists and ancillary services.
• Reschedules and cancels appointments as needed.
• Maintains waitlists, fills cancellations, places reminder calls, and follows up on no-shows per department protocol.
• Confirms that referrals and orders are on file before the visit.
• Collects and verifies patient demographics, insurance coverage, and referring provider information at the time of scheduling.
• Inform patients of expected copays or financial responsibility and route billing questions to the appropriate team.
• Discuss procedure instructions with patients so they clearly understand what is expected, including preparation, arrival time, and location.
• Calls patients to schedule procedures and give instructions by phone, followed by a letter with written instructions.
• Answers inbound calls promptly and courteously, and routes messages to clinical staff using established protocols.
• Escalates urgent or clinical concerns immediately to a nurse or provider; does not give medical advice.
• Arranges interpreter services or accessibility accommodation as needed.
• Enters accurate, complete scheduling notes and updates in the electronic documentation and scheduling systems.

Conocimientos

Knowledge of Medical Terminology

HIPAA Privacy & Security

Educación

High school diploma or GED

Herramientas

Cerner

Epic

iQueue

Descripción del empleo

Primary Location

Jewish Hospital

Address: 200 Abraham Flexner Way Louisville, KY 40202

Shift

First Shift (United States of America)

Job Description Summary

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description

The Scheduler will be responsible for scheduling clinic visits, diagnostic testing, and coordinating outgoing referrals. This position requires the candidate to contact patients to schedule all services offered by the department and schedule related diagnostic or referral visits. Performs clerical duties to update various EMR and support systems, answers phone calls, provides excellent customer service to patients, office/clinic staff, and to all departments.

Essential Functions

• Schedules clinic visits for patients by phone, and in person.
• Schedules medical tests, diagnostic studies and procedures, including referrals to specialists and ancillary services.
• Reschedules and cancels appointments as needed.
• Maintains waitlists, fills cancellations, places reminder calls, and follows up on no-shows per department protocol.
• Confirms that referrals and orders are on file before the visit.
• Collects and verifies patient demographics, insurance coverage, and referring provider information at the time of scheduling.
• Inform patients of expected copays or financial responsibility and route billing questions to the appropriate team.
• Discuss procedure instructions with patients so they clearly understand what is expected, including preparation, arrival time, and location.
• Calls patients to schedule procedures and give instructions by phone, followed by a letter with written instructions.
• Answers inbound calls promptly and courteously, and routes messages to clinical staff using established protocols.
• Escalates urgent or clinical concerns immediately to a nurse or provider; does not give medical advice.
• Arranges interpreter services or accessibility accommodation as needed.
• Enters accurate, complete scheduling notes and updates in the electronic documentation and scheduling systems.

Shift Requirements

Undefined Shift Requirements: (NOTE: this section is only necessary if a specific shift length is a requirement of the position) Shift Length (in hours): Enter length of shift (not start/end time) here# Shifts/Week: How many shifts per week for a FT Employee Overtime Required Infrequently Sometimes Often n/a (exempt position)

Other Functions

• Maintains compliance with all company policies, procedures and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Meets department standards for accuracy, call handling, productivity, and patient satisfaction.
• Participates in training, team meetings, and process improvement efforts.
• Performs other duties as assigned.

Additional Job Description

Education

• High school diploma or GED (required)

Experience

• Two years' prior experience in a healthcare setting
• Knowledge of Medical Terminology
• Experience with Electronic Health Records (Cerner, Epic, iQueue) preferred
• Additional education may be substituted for experience