Lead Floor Manager — Elevate Store Experience

COS; East Rutherford (NJ); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Staff discount 25%

Job summary

COS in East Rutherford, NJ is seeking a Floor Manager to lead a team and create memorable customer experiences on the shop floor. You will drive service excellence, coaching staff and upholding brand standards across daily operations.

The role requires a customer-focused leader with fashion knowledge, strong communication, and flexibility to work evenings, weekends, and holidays. It is a full-time local contract with competitive hourly pay and benefits.

Qualifications

• Experience in store operations and standards, preferably fashion retail.
• Customer-focused and able to lead by example to deliver great service.
• Genuine product passion and ability to share enthusiasm with customers.
• Willingness to learn and develop professionally.
• Strong communication, clear direction and constructive feedback.
• Adaptability to changing priorities and customer requests.
• Availability to work evenings, weekends, and holidays.
• Understanding of retail KPIs and how to use them to drive performance.

Responsibilities

• Provide expert styling advice and deliver high level customer service.
• Analyze sales data and collaborate with Store Manager to maximize department performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment and onboarding and training for new team members.
• Identify and nurture future talent and contribute to development plans.
• Oversee daily store operations for efficiency and brand standards.
• Act as a brand ambassador delivering exceptional customer experiences.
• Step in as Store Manager when required to ensure leadership continuity.

Skills

Store leadership

Customer service

Team motivation

Recruitment support

Onboarding training

Analytical thinking

Communication skills

Flexibility hours

Job description

COS in East Rutherford, NJ is seeking a Floor Manager to lead a team and create memorable customer experiences on the shop floor. You will drive service excellence, coaching staff and upholding brand standards across daily operations.

The role requires a customer-focused leader with fashion knowledge, strong communication, and flexibility to work evenings, weekends, and holidays. It is a full-time local contract with competitive hourly pay and benefits.