Lead Firearms Service & Repair Operations Manager

Beretta-USA-Corporation; Accokeek (MD); On-site; USD 75,000 - 105,000; Full time

Job summary

Beretta USA, Corp. in Accokeek, MD seeks a Firearms Service Manager to lead Gunsmithing and repair service operations, ensuring timely, accurate, high-quality firearms service and exceptional customer experiences.

You will drive continuous improvement, align with quality standards, and advocate for customers across service channels. Responsibilities include managing performance metrics, overseeing outsourced centers, training personnel, and collaborating with product teams to support quality and

Qualifications

• High School Diploma required.
• Master Gunsmith Certification preferred.
• Minimum of 3 years managing a customer service, repair, or technical service organization.

Responsibilities

• Lead and oversee Gunsmithing and firearms service operations, ensuring compliance with corporate, legal, and quality requirements.
• Monitor service performance metrics and implement corrective actions to meet or exceed objectives.
• Serve as the primary Customer Service Advocate, resolving escalated issues between customers and Beretta USA.
• Design, develop, and maintain a service structure that supports national objectives.
• Oversee outsourced service centers to ensure consistent service quality and satisfaction.
• Ensure all service personnel are trained, certified, and equipped to perform functions.
• Develop and maintain standardized service procedures for consistency and efficiency.
• Collaborate cross-functionally to support product quality and business goals.

Skills

Leadership

Customer service

Organizational skills

Firearms service knowledge

Machinery/tools proficiency

Communication skills

Training skills

Integrity

Education

High School Diploma

Master Gunsmith Certification

Job description

Beretta USA, Corp. in Accokeek, MD seeks a Firearms Service Manager to lead Gunsmithing and repair service operations, ensuring timely, accurate, high-quality firearms service and exceptional customer experiences.

You will drive continuous improvement, align with quality standards, and advocate for customers across service channels. Responsibilities include managing performance metrics, overseeing outsourced centers, training personnel, and collaborating with product teams to support quality and