Firearms Service Manager

Beretta-USA-Corporation; Accokeek (MD); On-site; USD 75,000 - 105,000; Full time

Job summary

Beretta USA, Corp. in Accokeek, MD seeks a Firearms Service Manager to lead Gunsmithing and repair service operations, ensuring timely, accurate, high-quality firearms service and exceptional customer experiences.

You will drive continuous improvement, align with quality standards, and advocate for customers across service channels. Responsibilities include managing performance metrics, overseeing outsourced centers, training personnel, and collaborating with product teams to support quality and

Qualifications

• High School Diploma required.
• Master Gunsmith Certification preferred.
• Minimum of 3 years managing a customer service, repair, or technical service organization.

Responsibilities

• Lead and oversee Gunsmithing and firearms service operations, ensuring compliance with corporate, legal, and quality requirements.
• Monitor service performance metrics and implement corrective actions to meet or exceed objectives.
• Serve as the primary Customer Service Advocate, resolving escalated issues between customers and Beretta USA.
• Design, develop, and maintain a service structure that supports national objectives.
• Oversee outsourced service centers to ensure consistent service quality and satisfaction.
• Ensure all service personnel are trained, certified, and equipped to perform functions.
• Develop and maintain standardized service procedures for consistency and efficiency.
• Collaborate cross-functionally to support product quality and business goals.

Skills

Leadership

Customer service

Organizational skills

Firearms service knowledge

Machinery/tools proficiency

Communication skills

Training skills

Integrity

Education

High School Diploma

Master Gunsmith Certification

Job description

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Firearms Service Manager

Accokeek, MD, US

10 days ago Requisition ID: 1497

FIREARMS SERVICE MANAGER

JOB SUMMARY/OBJECTIVE:

The Firearms Service Manager leads and directs all Gunsmithing and Repair Service operations to deliver timely, accurate, and high-quality firearms service. This role ensures exceptional customer experiences while aligning service operations with Beretta's business objectives, quality standards, and brand reputation. The Manager serves as a key advocate for Beretta customers and stakeholders, driving continuous improvement, operational efficiency, and service excellence.

ESSENTIAL JOB FUNCTIONS:

• Lead and oversee all Gunsmithing and firearms service operations, ensuring compliance with corporate, legal, and quality requirements


• Monitor service performance metrics and proactively implement corrective actions to meet or exceed service objectives


• Serve as the primary Customer Service Advocate, resolving escalated issues between customers and Beretta USA


• Design, develop, and maintain an efficient service structure that supports national service objectives


• Establish and manage oversight of outsourced service centers to ensure consistent service quality and customer satisfaction


• Ensure all internal and external service personnel are properly trained, certified, and equipped to perform service functions effectively


• Develop, implement, and maintain standardized service procedures to ensure consistency, efficiency, and continuous improvement


• Collaborate cross-functionally to support product quality, customer satisfaction, and business goals

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Hands-on leadership role within a firearms repair and service center environment


• Travel up to 25% for shoots, demonstrations, training, and service center visits


• Manual dexterity required for detailed inspection and repair work


• Ability to lift and transport up to 50 pounds (firearms, equipment, and materials)


• Ability to bend, reach, and stand for extended periods


• Perform additional duties as assigned

QUALIFICATIONS/ABILITIES:

• Strong leadership, people management, and decision-making skills


• Excellent customer service, interpersonal, negotiation, and conflict-resolution abilities


• Exceptional organizational skills with strong attention to detail


• In-depth knowledge of firearms service procedures and repair operations


• Proficiency with machinery, tools, and hand tools


• Strong communication and training skills, including the effective use of modern communication technologies


• Ability to act with integrity, professionalism, and confidentiality at all times

EXPERIENCE/EDUCATION:

• High School Diploma required


• Master Gunsmith Certification preferred


• Minimum of 3 years of experience managing a customer service, repair, or technical service organization, or an equivalent combination of education and experience

ELIGIBILITY REQUIREMENTS

Employment is contingent upon eligibility to work in the United States

Beretta USA, Corp. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.