Firearms Retail Manager – Lead Compliance & Service

Bass Pro Shops; Portage (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

401k

Paid holidays

Paid vacation

Job summary

Bass Pro Shops in Portage, IN is seeking a Retail Manager - Firearms to oversee the firearms department, ensure compliance with ATF/state/federal laws, and deliver excellent customer service. The role includes merchandise presentation, inventory control, pricing, and staff development.

You will drive sales plans and manage daily operations with a focus on safety and compliance. You will lead safe handling practices, train and coach associates, and collaborate with the Gun Vault Specialist Team.

Qualifications

• Minimum of 3–5 years in Retail Management that includes firearms safe handling practices.
• Ability to identify firearms and ammunition and understand classification and operation.
• Comply with ATF, state and federal laws and company policies.

Responsibilities

• Supervise firearms department operations and staff.
• Ensure compliance with ATF rules and forms.
• Lead merchandising, pricing, and customer service initiatives.
• Open/close store and manage access keys and alarm codes.
• Recruit, train, and evaluate department staff; schedule and motivate the team.
• Resolve customer and associate issues and provide a legendary shopping experience.

Skills

Customer service

Team leadership

Sales planning

ATF compliance

Training & coaching

Interpersonal skills

Inventory control

Education

High School Diploma or Equivalent

Tools

Excel

POS systems

Inventory software

Job description

Bass Pro Shops in Portage, IN is seeking a Retail Manager - Firearms to oversee the firearms department, ensure compliance with ATF/state/federal laws, and deliver excellent customer service. The role includes merchandise presentation, inventory control, pricing, and staff development.

You will drive sales plans and manage daily operations with a focus on safety and compliance. You will lead safe handling practices, train and coach associates, and collaborate with the Gun Vault Specialist Team.