Firearms Service Manager

ADP; Accokeek (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

Beretta USA, Corp. in Accokeek, MD is seeking a Firearms Service Manager to lead Gunsmithing and Repair Service operations, delivering timely, high-quality firearms service while aligning with brand standards and customer satisfaction.

The role drives continuous improvement, manages service centers nationwide, trains staff, and ensures compliance with safety and quality standards, with travel up to 25% and a hands-on leadership approach.

Qualifications

• High School Diploma required.
• Master Gunsmith Certification preferred.
• Minimum 3 years of experience managing a customer service, repair, or technical service organization.

Responsibilities

• Lead and oversee Gunsmithing and firearms service operations, ensuring compliance with requirements.
• Monitor service performance metrics and implement corrective actions to meet objectives.
• Serve as the primary Customer Service Advocate, resolving escalated issues between customers and Beretta USA.
• Design, develop, and maintain an efficient service structure that supports national objectives.
• Oversee outsourced service centers to ensure consistent service quality and satisfaction.
• Ensure service personnel are trained, certified, and equipped to perform functions effectively.
• Develop and maintain standardized service procedures for consistency and efficiency.
• Collaborate cross-functionally to support product quality, customer satisfaction, and business goals.

Skills

Leadership

Customer service

Organization

Firearms service procedures

Machinery/tools

Communication/training

Integrity/professionalism

Education

High School Diploma

Master Gunsmith Certification (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Firearms Service Manager

Accokeek, MD, US

3 days ago Requisition ID: 1497

FIREARMS SERVICE MANAGER

JOB SUMMARY/OBJECTIVE:

The Firearms Service Manager leads and directs all Gunsmithing and Repair Service operations to deliver timely, accurate, and high-quality firearms service. This role ensures exceptional customer experiences while aligning service operations with Beretta’s business objectives, quality standards, and brand reputation. The Manager serves as a key advocate for Beretta customers and stakeholders, driving continuous improvement, operational efficiency, and service excellence.

ESSENTIAL JOB FUNCTIONS:

• Lead and oversee all Gunsmithing and firearms service operations, ensuring compliance with corporate, legal, and quality requirements
• Monitor service performance metrics and proactively implement corrective actions to meet or exceed service objectives
• Serve as the primary Customer Service Advocate, resolving escalated issues between customers and Beretta USA
• Design, develop, and maintain an efficient service structure that supports national service objectives
• Establish and manage oversight of outsourced service centers to ensure consistent service quality and customer satisfaction
• Ensure all internal and external service personnel are properly trained, certified, and equipped to perform service functions effectively
• Develop, implement, and maintain standardized service procedures to ensure consistency, efficiency, and continuous improvement
• Collaborate cross-functionally to support product quality, customer satisfaction, and business goals

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Hands-on leadership role within a firearms repair and service center environment
• Travel up to 25% for shoots, demonstrations, training, and service center visits
• Manual dexterity required for detailed inspection and repair work
• Ability to lift and transport up to 50 pounds (firearms, equipment, and materials)
• Ability to bend, reach, and stand for extended periods
• Perform additional duties as assigned

QUALIFICATIONS/ABILITIES:

• Strong leadership, people management, and decision-making skills
• Excellent customer service, interpersonal, negotiation, and conflict-resolution abilities
• Exceptional organizational skills with strong attention to detail
• In-depth knowledge of firearms service procedures and repair operations
• Proficiency with machinery, tools, and hand tools
• Strong communication and training skills, including the effective use of modern communication technologies
• Ability to act with integrity, professionalism, and confidentiality at all times

EXPERIENCE/EDUCATION:

• High School Diploma required
• Master Gunsmith Certification preferred
• Minimum of 3 years of experience managing a customer service, repair, or technical service organization, or an equivalent combination of education and experience

ELIGIBILITY REQUIREMENTS

Employment is contingent upon eligibility to work in the United States

Beretta USA, Corp. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.