Firearms Service Manager

BERETTA USA CORP; Accokeek (MD); On-site; USD 75,000 - 110,000; Full time

Job summary

BERETTA USA CORP in Maryland seeks a Firearms Service Manager to lead Gunsmithing and repair service operations, ensuring timely, accurate service and strong customer experiences aligned with Beretta standards.

You will supervise service staff, manage outsourced centers, and drive continuous improvement while traveling up to 25% to shoots, demonstrations, and service center visits.

Qualifications

• High School Diploma required.
• Master Gunsmith Certification preferred.
• Minimum of 3 years of experience managing a customer service, repair, or technical service organization.

Responsibilities

• Lead Gunsmithing and firearms service operations while ensuring compliance with corporate, legal, and quality standards.
• Monitor service performance metrics and implement corrective actions to meet objectives.
• Serve as primary Customer Service Advocate, resolving escalated issues with Beretta USA.
• Design and maintain an efficient service structure that supports national service objectives.
• Oversee outsourced service centers to ensure consistent quality and satisfaction.
• Ensure service personnel are trained, certified, and equipped to perform functions.

Skills

Leadership

Customer service

Interpersonal skills

Training ability

Communication

Problem solving

Education

High School Diploma

Master Gunsmith Certification

Tools

Machinery tools

Job description

FIREARMS SERVICE MANAGER

JOB SUMMARY/OBJECTIVE:

The Firearms Service Manager leads and directs all Gunsmithing and Repair Service operations to deliver timely, accurate, and high-quality firearms service. This role ensures exceptional customer experiences while aligning service operations with Beretta’s business objectives, quality standards, and brand reputation. The Manager serves as a key advocate for Beretta customers and stakeholders, driving continuous improvement, operational efficiency, and service excellence.

ESSENTIAL JOB FUNCTIONS:

• Lead and oversee all Gunsmithing and firearms service operations, ensuring compliance with corporate, legal, and quality requirements
• Monitor service performance metrics and proactively implement corrective actions to meet or exceed service objectives
• Serve as the primary Customer Service Advocate, resolving escalated issues between customers and Beretta USA
• Design, develop, and maintain an efficient service structure that supports national service objectives
• Establish and manage oversight of outsourced service centers to ensure consistent service quality and customer satisfaction
• Ensure all internal and external service personnel are properly trained, certified, and equipped to perform service functions effectively
• Develop, implement, and maintain standardized service procedures to ensure consistency, efficiency, and continuous improvement
• Collaborate cross-functionally to support product quality, customer satisfaction, and business goals

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Hands-on leadership role within a firearms repair and service center environment
• Travel up to 25% for shoots, demonstrations, training, and service center visits
• Manual dexterity required for detailed inspection and repair work
• Ability to lift and transport up to 50 pounds (firearms, equipment, and materials)
• Ability to bend, reach, and stand for extended periods
• Perform additional duties as assigned

QUALIFICATIONS/ABILITIES:

• Strong leadership, people management, and decision-making skills
• Excellent customer service, interpersonal, negotiation, and conflict-resolution abilities
• Exceptional organizational skills with strong attention to detail
• In-depth knowledge of firearms service procedures and repair operations
• Proficiency with machinery, tools, and hand tools
• Strong communication and training skills, including the effective use of modern communication technologies
• Ability to act with integrity, professionalism, and confidentiality at all times

EXPERIENCE/EDUCATION:

• High School Diploma required
• Master Gunsmith Certification preferred
• Minimum of 3 years of experience managing a customer service, repair, or technical service organization, or an equivalent combination of education and experience

ELIGIBILITY REQUIREMENTS

Employment is contingent upon eligibility to work in the United States

Beretta USA, Corp. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.