Lead Field Supervisor: Underground Utility Locating

N&S LOCATING SERVICES d.b.a. S&N; Jacksonville (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Paycom - ATS is seeking a Field Supervisor to oversee a team of underground utility locate technicians in the Jacksonville, NC area. The role focuses on safe, accurate locating operations, workload management, and ensuring high-quality service for customers.

The position requires leadership, travel between service areas, and strong communication with field teams and customers. It's a hands-on supervisory role with responsibilities spanning training, safety, and performance management.

Qualifications

• 5+ years’ experience in facility locating
• Demonstrated ability to lead, coach, and supervise field-based locate technicians
• Willingness and ability to travel between service areas and provide field support
• Excellent customer service skills
• Integrity, reliability, and strong professional judgment

Responsibilities

• Supervises, trains, and develops underground utility locate technicians.
• Manages daily ticket routing, workload, and technician productivity.
• Supports trouble locates, projects, designer tickets, and escalated locating requests.
• Conducts locate quality, field safety, vehicle, and maintenance audits.
• Addresses performance issues and administers discipline in accordance with company policy.
• Responds to customer concerns and communicates operational expectations to the locate team.
• Provides field and after-hours support as needed.
• Performs other related duties as assigned

Skills

Leadership

Communication

Organizational skills

Problem solving

Excel

Locate ticket systems

Tools

Excel

Locate management systems

Job description

Paycom - ATS is seeking a Field Supervisor to oversee a team of underground utility locate technicians in the Jacksonville, NC area. The role focuses on safe, accurate locating operations, workload management, and ensuring high-quality service for customers.

The position requires leadership, travel between service areas, and strong communication with field teams and customers. It's a hands-on supervisory role with responsibilities spanning training, safety, and performance management.