Field Supervisor (Experienced) Jacksonville, NC

N&S LOCATING SERVICES d.b.a. S&N; Jacksonville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

N&S LOCATING SERVICES d.b.a. S&N is seeking a Field Supervisor to lead a team of underground locate technicians.

You will manage daily workloads, uphold field quality, and ensure safety and accuracy in locating operations across assigned service areas. The role requires 5+ years in facility locating, strong leadership and customer service, travel between service areas, and proficiency with locate ticket systems and Excel.

Qualifications

• 5+ years’ experience in facility locating.
• Ability to lead and supervise field technicians.
• Willingness to travel between service areas.

Responsibilities

• Supervises, trains, and develops underground locate technicians.
• Manages daily ticket routing, workload, and technician productivity.
• Supports trouble locates, projects, designer tickets, and escalated locating requests.
• Conducts locate quality, field safety, vehicle, and maintenance audits.
• Addresses performance issues and administers discipline per policy.
• Responds to customer concerns and communicates operational expectations to the locate team.

Skills

Underground locating

Leadership

Communication

Problem solving

Excel

Locate management systems

Field safety

Tools

Locating ticket systems

Job description

Position Summary:The Field Supervisor is responsible for the day-to-day supervision and support of a team of Locate Technicians. This position ensures locating operations are performed safely, accurately, efficiently, and in accordance with company policies, customer requirements, applicable regulations, and industry standards.The Field Supervisor serves as a key connection between field technicians, operations leadership, customers, and other internal departments. This position is responsible for managing daily workload, technician performance, ticket flow, field quality, safety, training, and customer service within the assigned service area.Key Responsibilities• Supervises, trains, and develops underground utility locate technicians.• Manages daily ticket routing, workload, and technician productivity.• Supports trouble locates, projects, designer tickets, and escalated locating requests.• Conducts locate quality, field safety, vehicle, and maintenance audits.• Addresses performance issues and administers discipline in accordance with company policy.• Responds to customer concerns and communicates operational expectations to the locate team.• Provides field and after-hours support as needed.• Performs other related duties as assignedSkills and Experience• Knowledge of underground utility locating and locatable facilities, including gas, electric, communication, fiber, water, and sewer.• Strong knowledge of utility records, maps, prints, and locate ticket systems.• Strong leadership, communication, organizational, and problem-solving skills.• Proficient in Excel and utility locate management systems.Requirements• 5+ years’ experience in all facets of facility locating• Demonstrated ability to lead, coach, and supervise field-based locate technicians• Must be willing and able to travel between assigned service areas and provide field support as needed.• Excellent customer service skills• Integrity, reliability, and strong professional judgment