Field Supervisor (Experienced) Jacksonville, NC

N&S LOCATING SERVICES d.b.a. S&N; Jacksonville (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Paycom - ATS is seeking a Field Supervisor to oversee a team of underground utility locate technicians in the Jacksonville, NC area. The role focuses on safe, accurate locating operations, workload management, and ensuring high-quality service for customers.

The position requires leadership, travel between service areas, and strong communication with field teams and customers. It's a hands-on supervisory role with responsibilities spanning training, safety, and performance management.

Qualifications

• 5+ years’ experience in facility locating
• Demonstrated ability to lead, coach, and supervise field-based locate technicians
• Willingness and ability to travel between service areas and provide field support
• Excellent customer service skills
• Integrity, reliability, and strong professional judgment

Responsibilities

• Supervises, trains, and develops underground utility locate technicians.
• Manages daily ticket routing, workload, and technician productivity.
• Supports trouble locates, projects, designer tickets, and escalated locating requests.
• Conducts locate quality, field safety, vehicle, and maintenance audits.
• Addresses performance issues and administers discipline in accordance with company policy.
• Responds to customer concerns and communicates operational expectations to the locate team.
• Provides field and after-hours support as needed.
• Performs other related duties as assigned

Skills

Leadership

Communication

Organizational skills

Problem solving

Excel

Locate ticket systems

Tools

Excel

Locate management systems

Job description

Job Details

Job Location: Jacksonville, NC 28540

The Field Supervisor is responsible for the day-to-day supervision and support of a team of Locate Technicians. This position ensures locating operations are performed safely, accurately, efficiently, and in accordance with company policies, customer requirements, applicable regulations, and industry standards.

The Field Supervisor serves as a key connection between field technicians, operations leadership, customers, and other internal departments. This position is responsible for managing daily workload, technician performance, ticket flow, field quality, safety, training, and customer service within the assigned service area.

Key Responsibilities

• Supervises, trains, and develops underground utility locate technicians.
• Manages daily ticket routing, workload, and technician productivity.
• Supports trouble locates, projects, designer tickets, and escalated locating requests.
• Conducts locate quality, field safety, vehicle, and maintenance audits.
• Addresses performance issues and administers discipline in accordance with company policy.
• Responds to customer concerns and communicates operational expectations to the locate team.
• Provides field and after-hours support as needed.
• Performs other related duties as assigned

Qualifications: Skills and Experience

• Knowledge of underground utility locating and locatable facilities, including gas, electric, communication, fiber, water, and sewer.
• Strong knowledge of utility records, maps, prints, and locate ticket systems.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficient in Excel and utility locate management systems.

Requirements

• 5+ years’ experience in all facets of facility locating
• Demonstrated ability to lead, coach, and supervise field-based locate technicians
• Must be willing and able to travel between assigned service areas and provide field support as needed.
• Excellent customer service skills
• Integrity, reliability, and strong professional judgment