Lead Field & Shop Service – Material Handling

Weisiger Group - USA; Greensboro (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

LiftOne is seeking a Lead Service Operations leader to align shop and field service activities, manage performance, and drive safety excellence. The role emphasizes lean execution, cross-functional collaboration, and strong communication with technicians and customers.

You will oversee timesheets, work orders, dispatch, and maintenance programs while promoting reliable service delivery and cost control in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred; 2–4 years in service ops or leadership roles.
• Proven leadership with a track record of results.
• Polished written and verbal communication skills.
• Experience in lean/continuous improvement is a plus.

Responsibilities

• Coordinate all service activities across shop and field to keep customers up and running.
• Run a lean cadence: daily performance huddles, Gemba walks, root-cause problem solving, and leader standard work.
• Track safety, quality, delivery, and cost to drive customer satisfaction and profitability.
• Host technician meetings and escalate barriers to the service manager or central support.
• Visit customers and support technicians in the field to validate service quality.
• Approve timesheets and work orders; keep accurate labor/parts records.
• Dispatch and balance work orders; cross-level capacity across technicians.
• Uphold quality standards; ensure vans are inspection-ready and inventory is managed.
• Own the preventative maintenance program to meet completion targets.
• Champion the voice of the technician; remove friction at key service touchpoints.

Skills

Leadership

Communication

Problem solving

Lean/CI exposure

Safety awareness

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

SAP

ServiceMax

Job description

LiftOne is seeking a Lead Service Operations leader to align shop and field service activities, manage performance, and drive safety excellence. The role emphasizes lean execution, cross-functional collaboration, and strong communication with technicians and customers.

You will oversee timesheets, work orders, dispatch, and maintenance programs while promoting reliable service delivery and cost control in a fast-paced environment.