Material Handling Field & Shop Service Supervisor

Weisiger Group - USA; Greensboro (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

LiftOne is seeking a Lead Service Operations leader to align shop and field service activities, manage performance, and drive safety excellence. The role emphasizes lean execution, cross-functional collaboration, and strong communication with technicians and customers.

You will oversee timesheets, work orders, dispatch, and maintenance programs while promoting reliable service delivery and cost control in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred; 2–4 years in service ops or leadership roles.
• Proven leadership with a track record of results.
• Polished written and verbal communication skills.
• Experience in lean/continuous improvement is a plus.

Responsibilities

• Coordinate all service activities across shop and field to keep customers up and running.
• Run a lean cadence: daily performance huddles, Gemba walks, root-cause problem solving, and leader standard work.
• Track safety, quality, delivery, and cost to drive customer satisfaction and profitability.
• Host technician meetings and escalate barriers to the service manager or central support.
• Visit customers and support technicians in the field to validate service quality.
• Approve timesheets and work orders; keep accurate labor/parts records.
• Dispatch and balance work orders; cross-level capacity across technicians.
• Uphold quality standards; ensure vans are inspection-ready and inventory is managed.
• Own the preventative maintenance program to meet completion targets.
• Champion the voice of the technician; remove friction at key service touchpoints.

Skills

Leadership

Communication

Problem solving

Lean/CI exposure

Safety awareness

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

SAP

ServiceMax

Job description

Lead Service Operations at LiftOneLiftOne is a fourth-generation, family-owned, privately held company built on trust, integrity, and a passion for helping customers and employees succeed. We power the movement of critical goods across the country and support our people with competitive pay, benefits, and advancement opportunities.What you’ll tackleCoordinate all service activities across shop and field to keep customers up and running.Run a lean cadence: daily performance huddles, Gemba walks, root-cause problem solving, and leader standard work.Track safety, quality, delivery, and cost to drive customer satisfaction and profitability.Host technician meetings and escalate barriers to the service manager or central support.Visit customers and support technicians in the field to validate service quality.How you’ll leadSet the tone for safety and enforce company policies and best practices.Approve timesheets and work orders; keep accurate labor/parts records in our service platform.Dispatch and balance work orders; cross-level capacity across technicians.Uphold quality standards; ensure vans are inspection-ready and inventory is managed.Own the preventative maintenance program to meet completion targets.Champion the voice of the technician; remove friction at key service touchpoints.Conduct performance appraisals, coaching, and development (promotions, pay changes, discipline, and terminations).Assist with staffing plans and support career pathing for technicians.Other duties as assigned.What you bringBachelor’s degree preferred; 2–4 years of related experience/training or an equivalent mix of education and experience.Proven leadership and a history of results.Polished communication skills—written, verbal, listening, and presenting.Comfort solving practical problems with multiple variables.Material handling or service-industry experience preferred.Lean/continuous improvement exposure preferred.Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.Tools you’ll useMicrosoft Office (Word, Excel, Outlook, PowerPoint)Willingness to learn Salesforce, SAP, and ServiceMaxWhere you’ll workRegularly: stand, walk, use hands, reach, talk/hear; frequently: sit.Frequently move up to 25 pounds.Vision needs: close, distance, peripheral, depth perception, and focus adjustment.Exposure may include moving mechanical parts/equipment; heights; fumes/airborne particles; outdoor weather; vibration.Occasional exposure to wet/humid conditions; toxic/caustic chemicals; extreme cold/heat; risk of electrical shock; and loud noise.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Growth at LiftOneWe invest in continual training and development to strengthen your skills and performance. Success here can lead to broader leadership opportunities across our organization.Equal OpportunityWe are an Equal Opportunity EmployerWe require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.