Service Supervisor: Lead Technicians & Lean Excellence

Weisiger Group; Knoxville (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Great benefits

Advancement opportunities

Job summary

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations and to lead technicians toward continuous improvement. The role emphasizes lean practices, safety culture, and top-notch service delivery.

The ideal candidate will guide performance, manage work orders, and ensure reliable field support. We offer ongoing training, opportunities for advancement, and a collaborative environment where experience and leadership drive success.

Qualifications

• Bachelor’s degree preferred and 2–4 years related experience or equivalent
• Strong leadership track record with results
• Excellent verbal and written communication skills
• Ability to solve practical problems and work with varied variables
• Strong listening and presentation skills
• Experience with lean operating systems and continuous improvement preferred

Responsibilities

• Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
• Moderate technician team meetings and elevate roadblocks to service manager or central support resources
• Visit with customers, support techs, and follow up on quality in the field occasionally

Skills

Leadership

Verbal communication

Written communication

Problem solving

Listening

Presentation skills

Education

Bachelor’s degree preferred

Tools

Salesforce

SAP

ServiceMax

Microsoft Office

Job description

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations and to lead technicians toward continuous improvement. The role emphasizes lean practices, safety culture, and top-notch service delivery.

The ideal candidate will guide performance, manage work orders, and ensure reliable field support. We offer ongoing training, opportunities for advancement, and a collaborative environment where experience and leadership drive success.