Service Operations Lead — Field & Shop

LiftOne; Wade Hampton (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

LiftOne seeks a Service Supervisor to coordinate customer service activities for the shop and field, leading technicians and driving lean initiatives. This role emphasizes safety culture, accurate record-keeping, and proactive problem-solving to ensure on-time service delivery.

The position offers opportunities for advancement within a privately held company focused on growth and exceptional customer satisfaction. Strong communication, leadership, and lean experience are essential for success.

Qualifications

• Proven leadership experience with a strong track record of results.
• Excellent verbal and written communications skills.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Experience with lean operating systems and continuous improvement preferred.
• Strong listening and presentation skills.

Responsibilities

• Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work.
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability.
• Moderate technician team meetings and remove roadblocks or hurdles to the service manager or central support resources.
• Dispatch and manage all work orders and cross-level work between resources.
• Drive accountability for quality standards and ensure the appearance of tech vans and inventory levels.
• Manage the preventative maintenance program to meet company standards.

Skills

Leadership

Team management

Communication

Problem solving

Lean operations

Education

Bachelor's degree

Tools

Salesforce

SAP

ServiceMax

Job description

LiftOne seeks a Service Supervisor to coordinate customer service activities for the shop and field, leading technicians and driving lean initiatives. This role emphasizes safety culture, accurate record-keeping, and proactive problem-solving to ensure on-time service delivery.

The position offers opportunities for advancement within a privately held company focused on growth and exceptional customer satisfaction. Strong communication, leadership, and lean experience are essential for success.