Service Operations Lead (Shop & Field)

Carolina-CAT / LiftOne; Greenville (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations. You will lead a team of technicians, drive safety and quality, and manage work orders and parts usage while maintaining strong customer relationships.

We value ongoing training, development, and opportunities for advancement within the organization. Strong leadership and lean experience are highly regarded in this role.

Qualifications

• Bachelor’s degree preferred; 2–4 years of related experience or equivalent
• Proven leadership experience with a strong track record of results
• Excellent verbal and written communication skills
• Ability to solve practical problems and deal with concrete variables
• Strong listening and presentation skills
• Experience with material handling or service-oriented industries preferred
• Experience with lean operating systems and continuous improvement preferred

Responsibilities

• Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
• Moderate technician team meetings and escalate roadblocks to the service manager or central support resources
• Visit with customers, support techs, and follow up on quality in the field on occasion
• Establish the safety culture and ensure adherence to all company safety policies and practices
• Approve timesheets and work orders and maintain records in the service platform
• Dispatch and manage all work orders and cross-level work between resources
• Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels
• Manage the preventative maintenance program to meet company standards
• Aggregate and escalate the voice of the technician to remove roadblocks for customer touchpoints
• Conduct performance appraisals, training and development for technicians
• Assist in determining technician staffing levels and career development
• Other duties as assigned.

Skills

Leadership

Verbal communication

Written communication

Problem solving

Listening

Presentation skills

Education

Bachelor’s degree (preferred)

Two–four years of related experience

Tools

Microsoft Office

Salesforce

SAP

ServiceMax

Job description

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations. You will lead a team of technicians, drive safety and quality, and manage work orders and parts usage while maintaining strong customer relationships.

We value ongoing training, development, and opportunities for advancement within the organization. Strong leadership and lean experience are highly regarded in this role.