Lead Field Service Technician - Low Voltage & CCTV

K Group Companies; Grand Rapids (MI); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

PTO

VTO

Health insurance

Dental insurance

Vision insurance

Disability coverage

401(k) with Safe Harbor

Profit sharing

Résumé du poste

K Group Companies is seeking a Field Service Technician Level II to support client installations and lead installation teams across multiple sites. You will configure devices, program systems, commission them, and provide customer training at a basic operations level.

The role requires experience in construction trades, electrical knowledge, networking basics, and hands-on field work, plus strong communication and a valid US driver’s license.

Qualifications

• Minimum 2 years with a previous construction trade
• Advance knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have valid US Driver’s license

Responsabilités

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Connaissances

Leadership

Team management

Electrical knowledge

Networking basics

Blueprint reading

Service tickets

Nurse call systems

CCTV / security systems

Communication skills

Driver's license

Description du poste

K Group Companies is seeking a Field Service Technician Level II to support client installations and lead installation teams across multiple sites. You will configure devices, program systems, commission them, and provide customer training at a basic operations level.

The role requires experience in construction trades, electrical knowledge, networking basics, and hands-on field work, plus strong communication and a valid US driver’s license.