Lead Field Service Technician II: CCTV & Low Voltage

K Group Companies; Florence (KY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Performance-based bonus

Generous PTO

Volunteer PTO

Employer-paid health coverage

401(k) with company contributions

Profit sharing

Job summary

K Group Companies is seeking a Field Service Technician II to support clients in the West Chester, Ohio area. The role builds on Level I duties with advanced skills in configuring devices, leading installation teams, and delivering customer training at a basic operations level.

Responsibilities include mentoring Level 1 installers, coordinating with project staff, and ensuring high-quality installations across nurse call, access control, and video surveillance systems.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands‑on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• 1+ year of knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute Level I installer tasks following documented procedures.
• Manage project and service tickets with timely updates.
• Lead and mentor Level I installers when directing a team.
• Maintain communication with Project Delivery Coordinators, Project Managers, and customers.
• Show expertise with nurse call, card access, and video surveillance systems.
• Participate in ongoing professional development, especially leadership and communication.

Skills

Excellent communication skills

Team management

Customer training

Problem solving

Field troubleshooting

Tools

TCP/IP networking

IP addressing

VoIP

Low voltage cabling

Networking hardware

Job description

K Group Companies is seeking a Field Service Technician II to support clients in the West Chester, Ohio area. The role builds on Level I duties with advanced skills in configuring devices, leading installation teams, and delivering customer training at a basic operations level.

Responsibilities include mentoring Level 1 installers, coordinating with project staff, and ensuring high-quality installations across nurse call, access control, and video surveillance systems.