Lead Field Service Technician (Low Voltage & CCTV)

Lever, Inc.; Florence (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Health benefits paid by employer

Volunteer time off

Job summary

K Group Companies is seeking a Field Service Technician Level II to support customers in the West Chester, Ohio area. You will lead installation teams, configure and program devices, and oversee system commissioning while delivering basic customer training on operations.

The role emphasizes leadership, project coordination, and hands-on expertise in nurse call, access, and video surveillance systems, with ongoing professional development and a strong customer focus.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have valid US Driver’s license

Responsibilities

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Skills

Team leadership

Project coordination

Communication skills

Driver's license

Networking basics

Education

Construction trade experience

Tools

Nurse call systems

CCTV systems

Video surveillance products

TCP/IP networking

Job description

K Group Companies is seeking a Field Service Technician Level II to support customers in the West Chester, Ohio area. You will lead installation teams, configure and program devices, and oversee system commissioning while delivering basic customer training on operations.

The role emphasizes leadership, project coordination, and hands-on expertise in nurse call, access, and video surveillance systems, with ongoing professional development and a strong customer focus.