Lead Field Service Technician

Smurfit Westrock plc; Washington (District of Columbia); On-site; USD 54,000 - 92,000; Full time

Job summary

An established industry player in sustainable packaging solutions is seeking a Lead Field Service Technician to provide top-notch technical assistance. This role involves installing and maintaining advanced packaging machinery, ensuring customer satisfaction through timely service and effective communication. You will be part of a dynamic team that values innovation and sustainability, where your expertise will directly impact operations and customer experiences. If you thrive in a hands-on environment and enjoy solving technical challenges, this is the perfect opportunity for you to advance your career while making a meaningful contribution to a greener future.

Qualifications

• Previous field service work is required.
• Strong mechanical and electrical abilities needed.
• Good written and verbal communication skills are essential.

Responsibilities

• Provide on-site services including installations, maintenance, and troubleshooting.
• Lead and train lesser experienced technicians.
• Document service reports and maintain customer relations.

Skills

Customer Relations

Mechanical Skills

Electrical Skills

Communication Skills

Self-Motivation

Basic Programming Structures

Education

Technical Degree (Engineering preferred)

Tools

MS Word

Excel

PowerPoint

Job description

Join to apply for the Lead Field Service Technician role at WestRock Company

General Information

• Job ID: ATR47267
• Posting Job Title: Lead Field Service Technician
• Locations: AZ WFH Arizona, CA WFH California, WA WFH Washington
• Employment Type: Full Time
• Date Posted: 07-Mar-2025
• Relocation Support: No

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably.

The Opportunity

The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance, troubleshooting, and resolution. Provides independent support to the customer and brings knowledge from the field back to Smurfit Westrock Service Management, Engineering, and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit Westrock service technicians.

How You Will Impact Smurfit Westrock

• Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
• Provides accurate and timely service, audit, installation, and expense reports.
• Provides input/feedback for continuous improvements and changes.
• Provides installation and commissioning support for new machines in customer facilities.

General Functions, Skills, And Responsibilities

• Installation and servicing of Smurfit Westrock Packaging Machinery
• Lead others in the installation and servicing of Smurfit Westrock Packaging Machinery
• Support of equipment both mechanically and electrically
• Troubleshooting of equipment both mechanically and electrically
• Sell services and parts based on audits
• Training of lesser experienced technicians in auditing of machinery
• Report to regional service manager daily
• Conduct an exit interview with customer prior to leaving the job
• Complete expense reports at the conclusion of each job
• Follow Smurfit Westrock and customer work/safety rules while in customers facility
• Maintain working relationship with fellow employees and customers
• Training of operators and mechanics in safe operation, changeovers, and PM procedures.
• Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer's approval per document specification and schedule.

What You Need To Succeed

• Technical degree is a plus (especially engineering), but not required
• Previous field service work is required
• Good personality for customer relations
• Good written and verbal communication skills
• Self-motivated
• Strong mechanical abilities
• PC skills, i.e. MS Word, Excel, PowerPoint
• Ability to follow and comprehend basic programming structures, i.e. ladder logic
• Occasional world-wide travel with nonstandard workweek hours including weekends, holidays, and night shifts
• Ability to learn new technologies.
• Willing to follow strict safety guidelines.

Physical Requirement

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Lift 50lbs, some heavy lifting and considerable moving of equipment required.
• Stand on your feet for 10+ hours
• Work off shifts (2nd shift, 3rd shift)
• Work unsupervised

Performance Measurements

• Accomplishing Smurfit Westrock and service objectives
• Expense management
• Customer satisfaction
• Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included.

The salary range for this position is $54,750.00 - $91,250.00, depending on your role, level, and location.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Packaging and Containers Manufacturing