Lead Field Service Technician

Honeywell International Inc.; Plymouth (MN); On-site; USD 70,000 - 84,000; Full time

Job summary

Join a forward-thinking company as a Lead Field Service Technician, where you will optimize field service operations and enhance customer satisfaction. This role involves preventive maintenance and troubleshooting of HVAC control systems, ensuring efficient service delivery. You will collaborate with cross-functional teams and establish strong relationships with stakeholders. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, and educational assistance. If you are passionate about driving continuous improvement and providing exceptional service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Educational Assistance

Parental Leave

Flexible Spending Accounts

Health Savings Accounts

12 Paid Holidays

Qualifications

• 3+ years of experience in field engineering/technician roles.
• Ability to troubleshoot HVAC control systems effectively.

Responsibilities

• Perform preventive and corrective maintenance on control systems.
• Provide 24x7 emergency support and customer communication.

Skills

Field Engineering

HVAC Controls

Troubleshooting

Critical Thinking

Communication Skills

Education

Bachelor's Degree in Engineering

Associate's Degree in Engineering

Tools

Microsoft Office

Building Automation Systems

Job description

Join a team recognized for leadership, innovation and diversity

As a Lead Field Service Technician here at Honeywell, you will have the opportunity to join our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross-functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.

You will report directly to our Sr. Field Service Supervisor in Plymouth, MN and you will be travelling to customer sites throughout Minnesota.You will be assigned a company vehicle for business use.

Key Responsibilities

• Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer's Honeywell Quality Control Systems.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.
• Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication.
• Provide 24x7 emergency support to customer and technicians on a rotation schedule with other Honeywell Technicians.

The annual base salary range for this position is $70,600 to $83,300. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

YOU MUST HAVE
• 3 years of experience as a field engineer/technician in building automation / HVAC controls including but not limited to RTU, AHU, Boiler and VAV Control systems.
• Must have a valid driver's license.
• Should be available to provide on-call support as required.

WE VALUE
• Bachelor's or Associate's Degree in Engineering or similar field.
• 3+ years of experience using Basic Windows and Microsoft Office experience.
• Ability to work safely within the Honeywell/Customer HSE requirements.
• Be able to work effectively both individually and with a group without need of direct supervision.
• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
• Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired.
• Capable of writing, reviewing, and / or editing various types of technical reports.
• Able to conduct formal meetings with customer management personnel.
• Capable of evaluating control effectiveness as knowledge is acquired.
• Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors.
• Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
• Project a positive and confident attitude focused on meeting and exceeding customer expectations.

Additional Information

• JOB ID: HRD264616
• Category: Customer Experience
• Location: 1405 Xenium Lane N, Suite 230B,Plymouth,Minnesota,55441,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.