Lead Field Service Tech: Hydrogen Fuel Cells

Plug Power Inc.; Columbia (SC); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Bonus eligibility

Job summary

Plug Power Inc. is seeking a Field Service Technician I, Lead-Walmart at Ridgeville, SC to service fuel cells at customer sites, perform diagnostics, and upgrade systems.

This role requires strong mechanical and electrical troubleshooting abilities, a valid driver’s license, and the ability to lift 50 pounds regularly. As a non-exempt hourly position, the technician will manage field service tasks, maintain safety standards, and communicate effectively with customers and regional teams.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills including Word, PowerPoint, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Ability to work independently and show time management and reliability.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education

High school diploma or equivalent with technical electrical coursework

Job description

Plug Power Inc. is seeking a Field Service Technician I, Lead-Walmart at Ridgeville, SC to service fuel cells at customer sites, perform diagnostics, and upgrade systems.

This role requires strong mechanical and electrical troubleshooting abilities, a valid driver’s license, and the ability to lift 50 pounds regularly. As a non-exempt hourly position, the technician will manage field service tasks, maintain safety standards, and communicate effectively with customers and regional teams.