Field Service Engineer II - Remote (75% Travel)

ThermoFisher Scientific; Ashburn (VA); Remote; USD 40,000 - 59,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plan

Commuter benefits

Tuition reimbursement

PTO 120 hours

Paid holidays

Parental leave

Life insurance

Disability insurance

401(k) plan

ESPP

Job summary

Thermo Fisher Scientific Inc. is seeking a highly skilled Field Service Engineer II to join our team.

You will assemble, install, repair, test, calibrate, and maintain electro-mechanical instrumentation and systems, supporting One Lambda (TDX) equipment and ensuring customer satisfaction in a remote role based in VA/TX with up to 75% travel. The ideal candidate has a BS in engineering, 3+ years field service, and experience with electromechanical medical devices, schematics, soldering, and

Qualifications

• Bachelor's in mechanical or electrical engineering preferred and 3+ years field service experience.
• Familiarity with Tecan automation hardware/software preferred.
• Hands-on experience maintaining, calibrating, repairing electromechanical medical devices.
• Ability to read schematics and wiring diagrams.
• Can interface comfortably with customers under stressful situations with malfunctioning equipment.
• Ability to follow verbal directions and perform procedures as assigned.
• Experience in reading, understanding, and implementing assembly, test and inspection procedures.
• Knowledge of bench top electromechanical assembly, problem solving, repair and testing techniques.
• Ability to solder.
• Must communicate clearly both written and verbal.
• Comfortable operating Windows 7 & 10 and have knowledge of Microsoft Office Professional.
• Familiarity with HLA Laboratories, testing procedures.

Responsibilities

• Basic problem solving, installation, maintenance and service repair needs on designated equipment following technical service manuals for the instrument.
• Completing Preventative Maintenance and Field Upgrade Modification per instructions i.e. upgrades, technical bulletins, service manuals and technical bulletin documentation
• Ordering and handling repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer happiness.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Applying internal processes to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Be able to travel 75% of the time at minimum.
• Availability to travel to any covered region when required.
• Work independently scheduling planned maintenance, and on demand services, problem solving on site and confirm root cause determined by the Equipment Technical Application Specialist and FAS.

Skills

Field service experience

Soldering

Schematic reading

Customer communication

Windows 7/10 knowledge

Electronic/mechanical systems

Problem solving

Education

Bachelor of Science in mechanical or electrical engineering

Tools

Tecan automation hardware

Job description

Thermo Fisher Scientific Inc. is seeking a highly skilled Field Service Engineer II to join our team.

You will assemble, install, repair, test, calibrate, and maintain electro-mechanical instrumentation and systems, supporting One Lambda (TDX) equipment and ensuring customer satisfaction in a remote role based in VA/TX with up to 75% travel. The ideal candidate has a BS in engineering, 3+ years field service, and experience with electromechanical medical devices, schematics, soldering, and