Lead, Federal Operations & Process Excellence

SOC LLC; Virginia; Sur place; USD 81 000 - 121 000; Plein temps

Résumé du poste

SOC, a Day & Zimmermann company, seeks a Team Lead, Business Operations for Federal Services to drive operational execution across front- and back-office functions, oversee onboarding, pre-hire quality checks, and support for business development and recruiting.

You will coordinate with HR, Payroll, Finance and Recruiting to resolve workflow issues, define SLAs tied to revenue, and mentor staff to improve efficiency, data quality and reporting across systems.

Qualifications

• Bachelor's degree in business, management, or related discipline or equivalent experience.
• 8+ years of experience in business operations or related functions with cross-functional coordination.
• Experience coordinating complex workflows and providing process guidance to teams.

Responsabilités

• Lead operations for Federal Services accounts, align workflows with client requirements and revenue goals.
• Provide direction, coaching, and training while managing escalations and key transactions.
• Oversee essential operations: purchasing, billing audits, accounts payable/receivable, and account maintenance.
• Collaborate with sales, delivery, recruiting, finance, and contracts to resolve issues and drive growth.

Connaissances

Federal Services ops knowledge

Business systems & processes

Data review & reporting

Operational problem-solving

Stakeholder communication

Team guidance & planning

Formation

BA/BS in business or related field

Outils

BH ATS

CRM Systems

VMS Systems

Billing tools

Applicant tracking

Vendor management

Description du poste

SOC, a Day & Zimmermann company, seeks a Team Lead, Business Operations for Federal Services to drive operational execution across front- and back-office functions, oversee onboarding, pre-hire quality checks, and support for business development and recruiting.

You will coordinate with HR, Payroll, Finance and Recruiting to resolve workflow issues, define SLAs tied to revenue, and mentor staff to improve efficiency, data quality and reporting across systems.