Federal Services Operations Lead: Process & Onboarding

Dayzim; Virginia; Sur place; USD 86 000 - 116 000; Plein temps

Résumé du poste

Day & Zimmermann seeks a Team Lead, Business Operations for Federal Services to drive operational execution across front and back-office functions. You will oversee onboarding, pre-hire quality checks, and support for business development and recruiting.

You will coordinate with HR, Payroll, Finance, and Recruiting to resolve workflow issues, enhance accountability, and support account growth while maintaining strong SLAs and governance.

Qualifications

• Bachelor’s degree in business, management, or related field or equivalent experience.
• 8+ years of experience in business operations, sales/recruiting operations, or related functions with cross-functional coordination.

Responsabilités

• Lead and coordinate workflows for Federal Services accounts to ensure revenue growth and process efficiency.
• Coach and train team members, manage escalations, and oversee PO, billing audits, and AP/AR support.
• Monitor operational reporting, data quality, and performance visibility across systems and drive improvements.
• Collaborate with sales, delivery, recruiting, finance, and contracts to resolve service delivery and account issues.

Connaissances

Federal Services operations

Business systems/processes

Data review/reporting

Operational problem-solving

Stakeholder communication

Work guidance/planning

Formation

BA/BS in business/related field

Outils

BH ATS

CRM Systems

VMS Systems

Applicant Tracking

Vendor Management

Billing/Reporting tools

Description du poste

Day & Zimmermann seeks a Team Lead, Business Operations for Federal Services to drive operational execution across front and back-office functions. You will oversee onboarding, pre-hire quality checks, and support for business development and recruiting.

You will coordinate with HR, Payroll, Finance, and Recruiting to resolve workflow issues, enhance accountability, and support account growth while maintaining strong SLAs and governance.