Lead, Workplace Experience & Operations — Philadelphia

CMI Media Group; Philadelphia (Philadelphia County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Brilliant Minds in Philadelphia, PA seeks a Team Lead for Workplace Experience & Operations to elevate employee experience and facility operations. You will oversee access control, vendor relations, and multi‑project planning, driving service excellence and cost‑effective operations.

The role requires a 5‑day onsite presence, a strong supervisory track record, and a strategic, data‑driven mindset to continuously improve the workplace environment.

Qualifications

• Bachelor’s degree in Facilities Management, Business Administration, or related field or equivalent experience.
• 5+ years in workplace operations, CRE, or property management with at least 1 year in supervision.
• Experience supervising Office Managers or admin staff is valued.
• Vendor relationships and budgets experience; lease negotiations understood.
• Proficiency in MS Office and Smartsheet; strong self‑starter attitude and autonomy.
• Strong organizational, negotiation, leadership, and communication skills.

Responsibilities

• Oversee and manage building access protocols and tracking of keys/access cards.
• Liaise with property management for building maintenance and issue resolution.
• Manage day‑to‑day building operations and address maintenance needs.
• Respond to workplace-service requests and deliver high‑quality service.
• Supervise and develop Workplace Associates; provide feedback and growth plans.
• Collaborate with other operations teams to complete tasks on schedule.
• Foster service excellence, continuous improvement, and an inclusive workplace.
• Manage vendor relationships and operational budgets for efficiency.

Skills

Leadership

Vendor management

Budgeting

Data analysis

Education

Bachelor’s degree in Facilities Management or related field

Tools

MS Office Suite

Smartsheet

Job description

Brilliant Minds in Philadelphia, PA seeks a Team Lead for Workplace Experience & Operations to elevate employee experience and facility operations. You will oversee access control, vendor relations, and multi‑project planning, driving service excellence and cost‑effective operations.

The role requires a 5‑day onsite presence, a strong supervisory track record, and a strategic, data‑driven mindset to continuously improve the workplace environment.